Most managers miss a very important opportunity to build their team. If you ask the average employee what is important to him, he will probably start with his family, his interests, things outside of work. His job will definitely be one of the things he mentions but pay attention to what else is said. If you know your employee’s daughter, husband, or wife is the most important thing in his or her life, do you know that person’s name? Do you know some interesting fact about that person? How can you convince your people to care about your ideas, your work, your initiatives, if you cannot take the time to care about what is most important to them? If Ratna’s daughter had an incredibly important talent test, did you take the time to ask how it went?
Take the time to care about your people and they’ll pay you back ten fold.
